Contact us

Christmas closure information

Port Stephens Council will be closed from 12pm on Tuesday 24 December and re-open 8:30am on Thursday 2 January 2025.

Emergency contact details

In the case of an emergency, call triple zero (000)

For emergency assistance during a flood, storm, or tsunami, call NSW SES on 132 500

For urgent Council matters call 4988 0255

Waste Services

Visit the Christmas Closure Waste Services page for information on waste collection.

To report missed bin collections, or a stolen/damaged bin you can Download Council’s Waste App or lodge a request via Report, Request and Apply

Alternatively, contact Veolia on 1300 734 470 (closed weekends and public holidays)

Report public place cleaning, including amenities and furniture cleaning such as BBQs, seating, and bin surroundings via Report, Request and Apply

Smart Parking

For information on Parking in Port Stephens, visit our Smart Parking Page

To enquire about Resident and Business Park Free Permits, you can lodge a request via Report, Request and Apply

Council will review and respond to these when we return to our normal operating hours on Thursday 2 January 2025.

Report, Request and Apply

For any other Council request or application you can lodge online at any time via Report, Request and Apply

Council will review and respond to these when we return to our normal operating hours from Thursday 2 January 2025.

Other Council services

For information on other Council services during the holiday period, please visit this page.

Aggressive behaviour, whether it's physical, spoken or written, is not accepted or tolerated at Port Stephens Council. Council employees have the right to end a call or refuse service if aggressive behaviours are displayed.
Remember, our friendly staff are here to help. Please be respectful.

Address

Port Stephens Council Administration Building 
116 Adelaide Street (Old Pacific Highway)
Raymond Terrace NSW 2324

Council's ABN 16744377876

Postal Address

PO Box 42, Raymond Terrace, NSW, 2324

Phone: +61 2 4988 0255

After Hours Emergency: +61 2 4988 0255 (follow all prompts for after hours line)

Administration Building Opening Hours

Monday to Friday, 8:30am to 5pm